Privacy Policy – ProClean Noosa

Last updated: 09/03/2025

At ProClean Noosa, your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information across our website and other channels such as Facebook, Instagram, and digital advertising platforms.

1. What Information We Collect

We may collect the following types of personal information when you interact with us:

  • Your name

  • Your email address

  • Your phone number

  • Your suburb or service location

  • Information about your cleaning needs (e.g. job description or photos)

  • Details provided via forms, messages, social media, or advertising platforms (e.g. Facebook Lead Ads)

2. How We Collect Information

We collect personal information through:

  • Our website contact and quote forms

  • Facebook and Instagram lead forms or ads

  • Direct messages or comments via social media

  • Phone calls, emails, and SMS

  • In-person interactions or site visits

  • Third-party marketing and analytics platforms (e.g. Meta Ads Manager)

3. Why We Collect Your Information

We use your information to:

  • Provide quotes, respond to enquiries, and deliver our services

  • Book appointments and manage communication

  • Improve our services and customer experience

  • Send service-related updates, offers, or promotions (with your consent)

  • Comply with legal obligations

4. How Your Information is Stored and Protected

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes using secure systems to manage your data and limiting access to those who need it to deliver services.

Information collected via Meta platforms (e.g. Facebook or Instagram) is stored within Meta’s secure environment and only accessed for business purposes.

5. Sharing of Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party service providers (such as quoting tools, CRM platforms, or Meta for ad targeting) only to the extent necessary to operate our business and deliver services to you.

6. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete data

  • Opt out of marketing communications at any time

To update your information or make a request, please contact us at:

hello@procleannoosa.com.au
0408 678 057

7. Cookies & Website Tracking

Our website may use cookies or tracking tools (e.g. Facebook Pixel, Google Analytics) to monitor site usage, improve performance, and deliver relevant advertising. You can adjust your browser settings to manage cookie preferences.

8. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch:

ProClean Noosa
hello@procleannoosa.com.au
0408 678 057